Frequently Asked Questions

This article includes instructions to address the most Common MEX Support Calls.

Lines not appearing in Listing

1. Check if it exists
2. Remove filter/sort
3. Check range
4. Check region

5. Check custom column for inner join

   If you still cannot find what you are looking for, please contact the MEX Support Team.

Cannot See Work Orders

1. Check "FAQ - Lines not appearing in Listing" First

2. If you cannot find the work order, check if Assets are in the User’s Region

   If you still cannot find what you are looking for, please contact the MEX Support Team

 

Cannot See People in Work Order Trades/Similar

1. Check if they exist in Employees and Trade Names
2. Check Trade Names in Regions